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Frequent questions


Where is my order?

If more than 1/2 days have passed since purchase, your order is probably in transit with one of our couriers.

If you want more information about it and/or the tracking number of the order you can Contact us , kindly including the order number in the message.

Can I cancel my order?

Yes, it is possible to cancel the order, however we would like to specify that the cancellation procedure is only possible if the goods have not yet been taken over by the courier. Otherwise it is necessary to wait for delivery and proceed with a return.

To cancel your order contact us at this email, remember to include your order number in the message. amministrazione@cosmos-scale.it


What payment methods are supported?

This site supports all major payment circuits.

  • Debit and prepaid credit cards: Visa, MasterCard, American Express
  • PayPal
  • ApplePay and GooglePay
  • Bank Transfers

Is it possible to pay on delivery?

Unfortunately no, the cash on delivery method is not available.


What are the shipping times?

Orders are generally entrusted to the courier in 1/2 working days. To make the delivery the courier uses approximately:

  • 3/4 days for the North
  • 4/5 for the Center
  • 5/6 days For the South and the Islands.

What are the shipping costs?

Cosmos takes care of the shipping costs for your orders over €200. Below this figure the single rate for all of Italy is €20.

We would like to specify that in the event of stock not being collected within the scheduled time, any costs will be borne by the customer.

To which countries do you ship?

Currently, via this e-commerce site it is possible to ship only to Italy. However, for shipping to another country you can contact us and request a free shipping quote.

Returns and Refunds

The item I ordered arrived damaged, what should I do?

We are very sorry for this inconvenience. Use this form to begin the return process. Remember to take photos that highlight the damage without removing the item's packaging.

How can I make a return?

It is possible to request the return of one or more products within 14 days from the date of delivery of the products. By filling out the return form (by clicking here) and following the instructions that we will send you by email within 3 working days.

We would like to inform you that the goods must be returned intact, clean, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation .

Are there any costs for making a return?

If the return is made due to damage caused by the courier during shipping or a defect in the goods, Cosmos will cover the costs of collecting the damaged goods and shipping the replacement item.

Unfortunately, for reasons other than these, the transport costs to return the goods will be borne by the customer.

Didn't find the answer you were looking for?

Contact us we are happy to help you. You can press the button below to see all our contacts, or you can press the WhatsApp button at the bottom right and start a conversation immediately.